Patient Help

Patients Rights

All patients have the right to:

  • Receive consultation followed by a diagnosis and treatment plan for your condition
  • Receive clear and simple information about their diagnosis and treatment plan
  • Enquire and know the qualifications about the physician treating your condition
  • Express concerns and suggestions and receive feedback
  • Access their Electronic Medical Records and Medical Information


All patients have the responsibility to:

  • Upload authentic your identification documents
  • Provide complete and accurate information about current condition, current treatments and medical history
  • Ensure they understand their treatment plan and instructions by verbally checking
  • Follow instructions of treating plan as advised by the physician
  • To attend all appointments on time and inform the clinic in the case of time change or cancellation